Refund Policy

For custom services (web design, development, consulting): • A 50% deposit is required before project commencement • If you cancel within 48 hours of the deposit and no work has begun, you receive a full refund • Once work has commenced, the deposit is non-refundable • Milestone-based payments are refundable only for unstarted milestones • Completed and approved work is non-refundable

For digital products (templates, toolkits, resources): • 14-day money-back guarantee from the date of purchase • Refund requests must include a valid reason • Products must not have been substantially used or redistributed • Refunds are processed within 5-10 business days

For online courses: • 30-day money-back guarantee from enrollment date • Applicable if less than 30% of the course has been completed • Courses completed beyond 30% are non-refundable • Certificates that have been issued cannot be refunded

For membership subscriptions: • You may cancel your subscription at any time • No refunds for the current billing period • Access continues until the end of the paid period • Annual plans: pro-rata refund available within the first 30 days

To request a refund: 1. Email us at refunds@banglaicloud.com 2. Include your order/invoice number 3. Explain the reason for the refund request 4. We will review and respond within 48 hours 5. Approved refunds are processed within 5-10 business days

Refunds will not be issued for: • Services that have been fully delivered and approved • Digital products that have been downloaded and used extensively • Custom work where scope has been changed by the client • Chargebacks filed without first contacting our support team